Cronos App – Terms and Conditions

These Terms and Conditions (the "Terms") govern your access to and use of the Cronos application (the "App"), and all related services, features, content, and functionality (collectively, the "Services") made available by Cronos ("Cronos", "we", "us", or "our").

By accessing, downloading, installing, or using the App or any of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Notice, which is incorporated herein by reference. If you do not agree with any part of these Terms, you must immediately discontinue use of the Services.

These Terms constitute a legally binding agreement between you ("User", "you", or "your") and Cronos. Your use of the Services is also subject to any additional terms, guidelines, and rules that we may publish from time to time, which are incorporated into these Terms by reference.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without prior notice. Continued use of the Services after any modification constitutes acceptance of the modified Terms.

IMPORTANT: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND A WAIVER OF CLASS ACTION RIGHTS. PLEASE READ SECTION 9 (DISPUTE RESOLUTION AND GOVERNING LAW) CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS.

In these Terms, unless the context requires otherwise, the following capitalised terms shall have the meanings set out below:

"Accessible Blockchain Networks" means any blockchain network or distributed ledger technology that is accessible through the Services, including but not limited to Ethereum, Bitcoin, and such other networks as may be supported by Cronos from time to time.

"Accessible Protocol" means any decentralised finance protocol, smart contract, decentralised application, or similar technology accessible through the Services.

"Applicable Law" means any law, rule, statute, subordinate legislation, regulation, by-law, order, ordinance, protocol, code, guideline, treaty, policy, notice, direction or judicial, arbitral, administrative, ministerial or departmental judgment, award, decree, treaty, directive, or other requirement or guideline published or in force at any time which applies to or is otherwise intended to govern or regulate any person (including all parties to this Terms), property, transaction, activity, event or other matter, including any rule, order, judgment, directive or other requirement or guideline issued by any governmental or regulatory authority.

"App" means the Cronos mobile application made available by Cronos to access the Services.

"Business Day" means a day on which banks are open for general business in Hong Kong, excluding Saturdays, Sundays, and public holidays.

"Codes" means any personal information including email addresses or third party accounts, or if applicable, two-factor authentication code, or other security credentials used to access or secure your Account.

"Digital Asset" means any digital representation of value or rights that uses cryptography for security and operates on a distributed ledger or blockchain technology, including but not limited to cryptocurrencies, tokens (whether fungible or non-fungible), stablecoins, and any other digital assets supported by the Services.

"FAQs" means the frequently asked questions, help centre articles, usage disclaimers, and other guidance materials published on the Site or within the App from time to time.

"Fiat Currency" means any government-issued currency that is designated as legal tender in the jurisdiction of its issuance.

"Force Majeure Event" means any event beyond our reasonable control, including but not limited to acts of God, fire, flood, earthquake, pandemic, epidemic, civil unrest, war, terrorism, strikes, labour disputes, government actions, sanctions, embargoes, regulatory changes, power outages, telecommunications failures, internet disruptions, cyberattacks, blockchain network failures or congestion, smart contract malfunctions, hard forks, and any other similar events.

"Instructions" means any direction, request, transaction, or instruction submitted by you or purportedly submitted by you through the Services, including any transaction broadcast to an Accessible Blockchain Network.

"Network" means any Accessible Blockchain Network.

"NFT" means a non-fungible token, being a unique Digital Asset recorded on a blockchain that represents ownership of or rights in a digital or physical item.

"Personal Data" has the meaning given to it in Applicable Law.

"Privacy Notice" means the Cronos privacy notice as published on the Site and updated from time to time.

"Restricted Locations" means the United States of America (including all territories and possessions thereof), Ontario (Canada), and any jurisdiction that is subject to comprehensive sanctions imposed by the United Nations Security Council, the European Union, the United Kingdom, or the United States Office of Foreign Assets Control (OFAC), including but not limited to Belarus, Cuba, the Democratic People's Republic of Korea (North Korea), Iran, Russia, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine; or in regard to a particular feature, in any of the locations detailed to you in the relevant usage disclaimers.

"Services" means the services, features, technologies, and functions made available by Cronos through the App, the Site, or otherwise, as described in these Terms and as may be modified from time to time.

"Site" means the Cronos website at www.cronos.app (or such other URL as may be notified by Cronos from time to time) and any associated subdomains.

"Smart Contract" means self-executing code deployed on an Accessible Blockchain Network that automatically enforces the terms of an agreement between parties.

"Staking" means the process of locking or delegating Digital Assets in a blockchain protocol to support network operations and potentially earn rewards.

"Supported Digital Assets" means those Digital Assets that are supported by the Services at any given time, as published on the Site or within the App.

"Taxes" means all forms of taxation, duties, levies, charges, withholdings, and imposts of whatever nature imposed by any governmental authority, including income tax, capital gains tax, goods and services tax, stamp duty, and any related penalties, interest, or surcharges.

"Transaction" means any transfer, exchange, swap, purchase, sale, or other disposition of Digital Assets or Fiat Currency initiated through the Services.

"Wallet" means a software-based mechanism for storing, managing, and transacting Digital Assets, associated with one or more blockchain addresses and secured by private cryptographic keys.

3.1 Eligibility Requirements

To access and use the Services, you must satisfy all of the following eligibility requirements. By accessing or using the Services, you represent and warrant that:

• you are at least eighteen (18) years of age, or the minimum age required to enter into a binding contract in your jurisdiction of residence, whichever is higher;
• you have full legal capacity and authority to enter into and be bound by these Terms, and to perform all obligations hereunder;
• you are not a resident, citizen, national, or tax resident of any Restricted Location;
• you are not located in, incorporated in, or otherwise subject to the jurisdiction of any Restricted Location;
• you are not identified on any sanctions list maintained by the United Nations Security Council, the European Union, Her Majesty's Treasury of the United Kingdom, the United States Department of the Treasury's Office of Foreign Assets Control (OFAC), the Hong Kong Monetary Authority, or any equivalent list maintained by any other governmental authority;
• you are not acting on behalf of, or for the benefit of, any person or entity that is located in, incorporated in, or subject to a Restricted Location, or that is identified on any sanctions list referred to above;
• you are not impersonating any other person or entity, or falsely representing your identity, age, or affiliation with any person or entity;
• your use of the Services does not and will not violate any Applicable Law, including without limitation any anti-money laundering, counter-terrorist financing, sanctions, or tax laws;
• you have not previously been suspended or removed from using the Services; and
• you will comply with all Applicable Laws and these Terms at all times during your use of the Services.

3.2 Jurisdictional Restrictions

IMPORTANT: RESIDENTS OF THE UNITED STATES, ONTARIO (CANADA), AND ANY JURISDICTION SUBJECT TO COMPREHENSIVE SANCTIONS ARE BLOCKED FROM ACCESSING AND USING THE CRONOS APP.

Without prejudice to the generality of the foregoing, persons who are residents, citizens, nationals, or are located in the United States of America (including all states, territories, and possessions thereof), Ontario (Canada), or any other Restricted Location are strictly prohibited from accessing or using the Services.

THE USE OF A VIRTUAL PRIVATE NETWORK ("VPN"), PROXY SERVER, TOR BROWSER, OR ANY OTHER TOOL OR METHOD DESIGNED TO DISGUISE, OBFUSCATE, OR CIRCUMVENT GEOGRAPHIC RESTRICTIONS OR TO MISREPRESENT YOUR LOCATION IS STRICTLY PROHIBITED. Any attempt to circumvent the geographic restrictions set forth herein shall constitute a material breach of these Terms and may result in immediate termination of your access to the Services, forfeiture of any Digital Assets held within the App, and referral to the relevant authorities.

You acknowledge and agree that, in addition to the general restrictions set forth in this Section 3.2, certain features, services, functionalities, and/or Accessible Protocols available through the App may be blocked, restricted, or otherwise unavailable to users in certain jurisdictions, whether due to Applicable Law, regulatory requirements, licensing restrictions, or determinations made by Cronos in its sole discretion. The availability of any particular feature or service in your jurisdiction does not constitute a representation or warranty by Cronos that such feature or service complies with Applicable Law in your jurisdiction or that it will continue to be available. You are solely responsible for determining whether your access to and use of any feature of the Services complies with all Applicable Laws in your jurisdiction of residence or location. Before using any feature of the App, you must refer to the relevant individual FAQ pages available on the Site, which set out further details on jurisdictional restrictions, feature-specific limitations, and applicable usage disclaimers for your jurisdiction. Cronos reserves the right, at any time, and without prior notice, to add, modify, or remove jurisdictional restrictions applicable to any feature or functionality of the Services.

3.3 Account Registration

To access certain features of the Services, you may be required to create an account ("Account"). When registering an Account, you agree to:

• provide accurate, current, and complete information as requested during the registration process;
• maintain and promptly update your Account information to keep it accurate, current, and complete;
• maintain the security and confidentiality of your Codes, and any other credentials associated with your Account;
• immediately notify Cronos of any unauthorised use of your Account or any other breach of security; and
• accept full responsibility for all activities that occur under your Account.

3.4 Ongoing Compliance

You acknowledge and agree that the eligibility requirements set out in this Section 3 are continuing obligations. If at any time during your use of the Services you cease to meet any eligibility requirement, you must immediately discontinue use of the Services and notify Cronos.

4.1 Permitted Use

Subject to your compliance with these Terms, Cronos grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal, lawful purposes in accordance with these Terms and all Applicable Laws.

4.2 Non-Custodial Services

The Services are non-custodial in nature. When you deposit, store, or transfer Digital Assets using the Services, you retain full control and ownership of your Digital Assets at all times. Cronos does not have access to your Codes or other credentials that control access to your Digital Assets. You are solely responsible for safeguarding your Codes.

You acknowledge and agree that Cronos does not hold, control, or custody your Digital Assets on your behalf, and that the loss of your Codes may result in the permanent and irreversible loss of access to your Digital Assets.

4.3 Prohibited Conduct

You agree not to, and shall not permit any third party to, engage in any of the following activities in connection with the Services:

• using the Services for any unlawful purpose or in violation of any Applicable Law, including but not limited to money laundering, terrorist financing, tax evasion, fraud, or any other financial crime;
• using the Services to facilitate, engage in, or promote market manipulation, including but not limited to wash trading, spoofing, layering, front-running, pump and dump schemes, or any other form of market abuse;
• using the Services to circumvent or attempt to circumvent any economic or trade sanctions, export controls, or embargoes imposed by any governmental authority;
• using a virtual private network ("VPN"), proxy server, Tor browser, or any other tool or technology to circumvent, evade, or bypass geographic restrictions, sanctions compliance measures, or any other access controls implemented by Cronos;
• accessing the Services from any Restricted Location or on behalf of any person or entity in a Restricted Location;
• providing false, inaccurate, or misleading information to Cronos, including in connection with Account registration or any Transaction;
• impersonating any person or entity, or misrepresenting your identity, affiliation, or authority;
• interfering with, disrupting, or attempting to gain unauthorised access to the Services, any server, network, or system connected to the Services, or any other user's Account;
• introducing any virus, worm, Trojan horse, malware, or other harmful code to the Services or any connected system;
• engaging in any activity that imposes an unreasonable or disproportionate load on the infrastructure of the Services;
• using any automated means, including bots, scrapers, crawlers, or similar tools, to access or interact with the Services without our express written consent;
• reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of the App or any component thereof;
• removing, altering, or obscuring any copyright, trademark, or other proprietary notice on or within the Services;
• using the Services to infringe upon the intellectual property rights or other rights of any third party;
• engaging in any moneypass schemes or facilitating the movement of illicit funds;
• using the Services to transmit any unsolicited or unauthorised advertising, promotional materials, or spam; and
• encouraging, facilitating, or assisting any third party in doing any of the foregoing.

4.4 Enforcement

Cronos reserves the right, in its sole discretion, to investigate, restrict, suspend, or terminate your access to the Services, and to take any other action we deem appropriate (including reporting to law enforcement authorities), if we reasonably suspect that you have engaged in any Prohibited Conduct or otherwise violated these Terms.

Without limiting the foregoing, Cronos may employ technical measures, including but not limited to IP address monitoring, geolocation verification, and blockchain analytics, to detect and prevent violations of these Terms.

5.1 Service Fees

We may charge fees for some or all of the Services. Such fees may be subject to change at our sole discretion. Applicable fees are disclosed at the time you access the relevant Service and/or are published on the Site or within the App. It is your responsibility to review the applicable fees before initiating any Transaction.

5.2 Third-Party Fees

You may incur charges from third parties in connection with your use of the Services, including but not limited to:

• network fees (commonly referred to as "gas fees") charged by Accessible Blockchain Networks for processing Transactions;
• fees charged by Accessible Protocols for use of their services;
• fees charged by third-party payment processors for Fiat Currency transactions; and
• fees charged by your internet service provider, mobile carrier, or other telecommunications provider.

Such third-party fees are not charged by Cronos and are your sole responsibility. Cronos has no control over and makes no representations regarding the amount, timing, or applicability of any third-party fees.

5.3 Fee Changes

We reserve the right to modify our fee schedule at any time. Where practicable, we will provide you with reasonable advance notice of any material changes to our fees. Your continued use of the Services following any fee change constitutes your acceptance of the revised fees.

5.4 No Refunds

Except as required by Applicable Law or as expressly provided in these Terms, all fees and charges paid to Cronos are final and non-refundable. Network fees and other third-party fees are non-refundable under all circumstances, as they are incurred on the relevant blockchain network or by the relevant third party and are not within Cronos's control.

5.5 Taxes

You are solely responsible for determining and paying all Taxes applicable to your use of the Services, including any Taxes arising from Transactions conducted through the Services. Cronos does not provide tax advice and makes no representation regarding the tax treatment of any Transaction. You are advised to seek independent professional tax advice.

You agree to indemnify and hold Cronos harmless from any claim, liability, or penalty arising from your failure to report or pay any applicable Taxes.

YOU ACKNOWLEDGE AND AGREE THAT THE USE OF THE SERVICES AND DIGITAL ASSETS INVOLVES SIGNIFICANT RISKS. THE FOLLOWING IS A NON-EXHAUSTIVE SUMMARY OF SOME OF THE RISKS ASSOCIATED WITH THE SERVICES. YOU SHOULD CAREFULLY CONSIDER WHETHER THE USE OF THE SERVICES IS APPROPRIATE FOR YOU IN LIGHT OF YOUR FINANCIAL CIRCUMSTANCES AND RISK TOLERANCE.

6.1 Market and Price Risk

Digital Assets are highly volatile and their value may fluctuate significantly over short periods of time. The price of Digital Assets can be affected by numerous factors including, without limitation, supply and demand, market sentiment, regulatory developments, technological changes, macroeconomic conditions, and speculative activity. You may suffer substantial or total loss of your Digital Assets.

6.2 Liquidity Risk

Markets for Digital Assets may be illiquid or fragmented. There is no assurance that you will be able to buy or sell Digital Assets at a desired price or time. Market depth may be insufficient to execute Transactions without significant price impact, and trading conditions may change without notice.

6.3 Regulatory Risk

The regulatory framework applicable to Digital Assets and blockchain technology is evolving and uncertain. Changes in Applicable Law or regulatory policy may adversely affect the Services, the value or legality of Digital Assets, or your ability to access or use the Services. Cronos may be required to modify, restrict, or discontinue the Services in response to regulatory changes.

6.4 Technology and Security Risks

The Services rely on complex technology, including blockchain networks, cryptographic protocols, and smart contracts. These technologies may contain bugs, vulnerabilities, or errors that could result in the loss of Digital Assets or the disruption of Services. You acknowledge the following technology risks:

• cyberattacks, hacking, phishing, and social engineering attacks targeting your Account, wallet, or devices;
• failures or vulnerabilities in the underlying blockchain networks, consensus mechanisms, or cryptographic algorithms;
• smart contract bugs, exploits, or failures that may result in the loss or freezing of Digital Assets;
• hardware or software malfunctions, including failures of devices on which the App is installed; and
• telecommunications failures, internet outages, or network congestion that may prevent you from accessing the Services or executing Transactions.

6.5 Smart Contract Risk

Accessible Protocols and other Smart Contracts accessible through the Services are typically open-source, autonomous, and not controlled by Cronos. Smart Contracts may contain bugs, vulnerabilities, or design flaws that could result in the loss of Digital Assets, unintended behaviour, or exploitation by malicious actors. Cronos does not audit, verify, or guarantee the security or functionality of any Smart Contract.

6.6 Flash Crash Risk

Digital Asset markets may experience sudden, severe price movements ("flash crashes") caused by large orders, algorithmic trading errors, market manipulation, or liquidity gaps. Such events may occur without warning and may result in the execution of Transactions at prices significantly different from prevailing market prices.

6.7 Delisting Risk

Cronos may, at its sole discretion, delist or cease support for any Digital Asset at any time and for any reason, including but not limited to regulatory changes, security concerns, lack of liquidity, or project abandonment. You may need to transfer delisted Digital Assets to an external wallet within a specified timeframe or risk losing access to them through the Services.

6.8 Self-Custodial Risk

As the Services are non-custodial, you are solely responsible for the security of your Codes. If you lose your Codes, or if they are stolen or compromised, you will permanently lose access to your Digital Assets. Cronos cannot recover lost Codes and cannot reverse or cancel Transactions that have been broadcast to a blockchain network.

6.9 No Guarantee of Returns

Nothing in the Services, the Site, or any materials published by Cronos constitutes financial, investment, tax, or other professional advice. Past performance of Digital Assets is not indicative of future results. There is no guarantee that you will earn any return on your Digital Assets or that the value of your Digital Assets will be preserved.

6.10 Acknowledgement of Risks

By using the Services, you acknowledge that you have read and understood the risks described in this Section 6, and that you accept and assume all such risks. You further acknowledge that additional risks may exist that are not described herein, and you agree that Cronos shall not be liable for any loss arising from any risk, whether described herein or not.

7.1 Ownership

The Services, including all content, features, functionality, software, source code, object code, algorithms, user interfaces, designs, text, graphics, logos, trademarks, service marks, trade names, and other materials made available through the Services (collectively, "Cronos Materials"), are owned by Cronos or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights under the laws of Hong Kong and applicable international conventions.

7.2 Limited Licence

Subject to your compliance with these Terms, Cronos grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services and the Cronos Materials solely for your personal, non-commercial use in accordance with these Terms. This licence does not include any right to:

• sell, resell, sublicence, or commercially exploit the Services or any Cronos Materials;
• modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Services or any Cronos Materials;
• copy, reproduce, distribute, publicly display, or publicly perform the Services or any Cronos Materials;
• use any data mining, robots, scraping, or similar data-gathering or extraction methods in connection with the Services; or
• remove, alter, or obscure any proprietary notices on or within the Services or Cronos Materials.

7.3 Reservation of Rights

All rights not expressly granted to you in these Terms are reserved by Cronos and its licensors. Nothing in these Terms shall be construed as granting, by implication, estoppel, or otherwise, any right, title, or interest in or to any Cronos Materials or intellectual property rights of Cronos, except for the limited licence expressly set forth herein.

7.4 Trademarks

"Cronos", the Cronos logo, and all related names, logos, product and service names, designs, and slogans are trademarks or service marks of Cronos or its Affiliates. You must not use such marks without the prior written consent of Cronos. All other names, logos, product and service names, designs, and slogans that may appear on the Services are the trademarks of their respective owners.

7.5 User Feedback

If you provide Cronos with any feedback, suggestions, ideas, improvements, or other input regarding the Services ("Feedback"), you hereby grant Cronos a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, fully paid-up, sublicensable, and transferable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Feedback in any form and for any purpose, without any obligation of attribution or compensation to you.

7.6 Third-Party Content

The Services may display, include, or make available content from third parties, including other users, Accessible Protocols, and external sources ("Third-Party Content"). Third-Party Content is provided for informational purposes only and is not endorsed, verified, or guaranteed by Cronos. Cronos is not responsible for any Third-Party Content and makes no representations or warranties regarding its accuracy, completeness, or reliability.

8.1 Privacy Notice

Your privacy is important to us. Our collection, use, storage, and disclosure of your Personal Data is governed by our Privacy Notice, which is available on the Site and is incorporated into these Terms by reference. By using the Services, you consent to the collection and use of your information as described in the Privacy Notice.

8.2 Data Security

We implement reasonable technical and organisational measures to protect your Personal Data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your Personal Data.

8.3 Blockchain Data

You acknowledge that transactions conducted on Accessible Blockchain Networks are recorded on a public, immutable ledger. Transaction data, including wallet addresses and transaction amounts, is publicly accessible and cannot be deleted or modified by Cronos. Cronos is not responsible for any Personal Data or other information that you choose to disclose on a public blockchain.

9.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CRONOS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS (COLLECTIVELY, THE "CRONOS PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION:

• any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;
• any warranties arising from course of dealing, usage of trade, or course of performance;
• any warranties regarding the availability, reliability, accuracy, completeness, or timeliness of the Services;
• any warranties that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components; and
• any warranties regarding the value, stability, or legal status of any Digital Asset.

9.2 No Financial Advice

THE SERVICES DO NOT CONSTITUTE AND SHALL NOT BE CONSTRUED AS FINANCIAL, INVESTMENT, TAX, LEGAL, OR OTHER PROFESSIONAL ADVICE. NOTHING IN THE SERVICES, THE SITE, OR ANY MATERIALS PUBLISHED BY CRONOS SHALL BE DEEMED TO BE A RECOMMENDATION OR SOLICITATION TO BUY, SELL, HOLD, OR OTHERWISE DEAL IN ANY DIGITAL ASSET. YOU SHOULD SEEK INDEPENDENT PROFESSIONAL ADVICE BEFORE MAKING ANY FINANCIAL DECISIONS.

9.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE CRONOS PARTIES BE LIABLE FOR ANY OF THE FOLLOWING, WHETHER ARISING FROM CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, EVEN IF THE CRONOS PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES:

• loss of Digital Assets, funds, profits, revenues, business, or business opportunities;
• loss of data or information;
• loss of goodwill or reputation;
• any indirect, incidental, special, consequential, exemplary, or punitive damages;
• any loss arising from any Force Majeure Event;
• any loss arising from the delay, suspension, or discontinuance of the Services;
• any loss arising from any failure, error, or vulnerability in any Accessible Blockchain Network, Accessible Protocol, or Smart Contract;
• any loss arising from unauthorised access to your Account resulting from your failure to secure your Codes; and
• any loss arising from your reliance on any content, information, or materials available through the Services.

9.4 Aggregate Liability Cap

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE CRONOS PARTIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO CRONOS IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD 100.00).

9.5 Force Majeure

Cronos shall not be liable for any failure to perform, or delay in performing, any obligation under these Terms where such failure or delay results from a Force Majeure Event. In the event of a Force Majeure Event, Cronos's obligations under these Terms shall be suspended for the duration of the Force Majeure Event, and Cronos shall use reasonable endeavours to mitigate the effects of the Force Majeure Event and resume performance as soon as reasonably practicable.

9.6 Indemnification

You agree to indemnify, defend, and hold harmless the Cronos Parties from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable legal fees on a full indemnity basis) arising out of or in connection with:

• your breach of any provision of these Terms or any representation or warranty made by you hereunder;
• your wrongful, negligent, or improper use of the Services;
• any access to or use of the Services by any third party using your Account, Codes, or credentials;
• your violation of any Applicable Law or the rights of any third party;
• any Transaction initiated or authorised by you through the Services; and
• any claim by a third party arising from or related to your use of the Services.

Cronos reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, in which event you agree to cooperate fully with Cronos in asserting any available defences.

9.7 Applicable Law Savings

Notwithstanding anything to the contrary in these Terms, nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under Applicable Law, including but not limited to liability for fraud or fraudulent misrepresentation.

10.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict of laws principles.

10.2 Arbitration

PLEASE READ THIS SECTION CAREFULLY AS IT REQUIRES YOU TO ARBITRATE DISPUTES WITH CRONOS AND LIMITS THE MANNER IN WHICH YOU MAY SEEK RELIEF.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, including any question regarding the existence, validity, or termination of these Terms, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre ("HKIAC") in accordance with the HKIAC Administered Arbitration Rules in force at the time of commencement of the arbitration (the "Rules"), which Rules are deemed to be incorporated by reference into this clause.

The arbitration shall be conducted in accordance with the following provisions:

• Seat of arbitration: Hong Kong.
• Number of arbitrators: one (1), to be appointed in accordance with the Rules.
• Language of proceedings: English.
• The arbitral award shall be final and binding on the parties and may be enforced in any court of competent jurisdiction.
• The arbitration proceedings and the arbitral award shall be kept confidential, except to the extent that disclosure is required by Applicable Law or for the purposes of enforcement.

10.3 Class Action Waiver

YOU AND CRONOS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Unless both you and Cronos agree otherwise in writing, the arbitrator may not consolidate the claims of more than one person and may not otherwise preside over any form of class, consolidated, or representative proceeding. The arbitrator may award relief only in favour of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

10.4 Time Limitation

You agree that any claim or cause of action arising out of or relating to these Terms or the Services must be commenced within one (1) year after the cause of action accrues. Any claim or cause of action not commenced within such period shall be permanently barred, to the fullest extent permitted by Applicable Law.

10.5 Survival

This Section 10 shall survive the termination or expiry of these Terms and shall continue to bind the parties with respect to any dispute arising out of or in connection with these Terms.

11.1 Amendments

Cronos reserves the right to amend, modify, supplement, or replace these Terms at any time and at its sole discretion. Any amendments shall take effect upon the posting of the revised Terms on the Site or within the App, unless a later effective date is specified.

Where practicable, we will provide you with reasonable advance notice of material amendments through the App, by email, or by other means we deem appropriate. It is your responsibility to review the Terms periodically for any changes.

Your continued use of the Services after the effective date of any amendment constitutes your acceptance of and agreement to be bound by the amended Terms. If you do not agree with any amendment, your sole remedy is to discontinue your use of the Services and close your Account.

11.2 Termination by You

You may terminate your Account and these Terms at any time by ceasing to use the Services and, where applicable, closing your Account in accordance with the procedures set out in the App or on the Site. Termination shall not release you from any obligations incurred prior to the effective date of termination, including but not limited to payment of any outstanding fees.

11.3 Termination by Cronos

Without prejudice to any other rights or remedies available to Cronos, we may restrict, suspend, or terminate your access to the Services and/or your Account, in whole or in part, at any time, with or without notice, and with or without cause, including but not limited to:

• if you breach or we reasonably suspect that you have breached any provision of these Terms;
• if you fail to complete any required identity verification procedure;
• if we are required to do so by Applicable Law, regulatory guidance, or order of a court or governmental authority;
• if we determine that your Account is associated with any Prohibited Conduct, a Restricted Location, or a sanctions-listed person or entity;
• if we discontinue or materially modify all or any part of the Services;
• for security reasons or to protect the integrity of the Services or other users; or
• for any other reason at our sole discretion.

11.4 Effect of Termination

Upon termination of your Account or these Terms, for any reason:

• your licence to access and use the Services shall immediately terminate;
• you must immediately cease all use of the Services;
• you remain responsible for transferring any Digital Assets held in your Wallet to an external address prior to termination, to the extent technically possible;
• Cronos shall have no obligation to maintain, store, or make available any data, Digital Assets, or information associated with your Account following termination; and
• any provisions of these Terms that by their nature are intended to survive termination shall continue in full force and effect, including without limitation Sections 5 (Fees and Charges), 6 (Risk Disclosures), 7 (Intellectual Property), 9 (Limitation of Liability and Disclaimers), 10 (Dispute Resolution and Governing Law), and this Section 11.4.

11.5 Transfer and Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Cronos. Any purported assignment, transfer, or delegation in violation of this Section shall be null and void.

Cronos may freely assign, transfer, or delegate its rights and obligations under these Terms, in whole or in part, to any Affiliate or to any successor in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets, without notice to or consent from you.

11.6 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitral tribunal, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original intent of the parties.

11.7 Entire Agreement

These Terms, together with the Privacy Notice and any other documents expressly incorporated by reference herein, constitute the entire agreement between you and Cronos with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, understandings, representations, and warranties, whether written or oral, with respect to such subject matter.

11.8 Waiver

No failure or delay by Cronos in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy. The rights and remedies provided in these Terms are cumulative and not exclusive of any rights or remedies provided by law.

11.9 Third Party Rights

Save for the Cronos Parties (who shall have the right to enforce any provision of these Terms that confers a benefit on them), a person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623 of the Laws of Hong Kong) to enforce any provision of these Terms.

11.10 Notices

All notices, requests, and other communications from Cronos to you under these Terms may be given by email to the address associated with your Account, by posting on the Site or within the App, or by such other means as we may determine from time to time. Notices shall be deemed received upon transmission by email or upon posting on the Site or App.

All notices from you to Cronos must be in writing and sent to the address or email specified on the Site, or through such other channels as may be designated by Cronos from time to time.

11.11 Language

These Terms are drafted in the English language. In the event of any conflict or inconsistency between the English language version and any translation thereof, the English language version shall prevail.

12.1 User Responsibility

You are solely responsible for maintaining the security and confidentiality of your Account, including your Codes, wallet addresses, and any other credentials associated with your use of the Services. You must take all reasonable steps to prevent unauthorised access to your Account.

12.2 Security Best Practices

You agree to adopt and maintain appropriate security practices, including but not limited to:

• using strong, unique passwords and enabling multi-factor authentication where available;
• keeping your devices secure and up to date with the latest security patches;
• not sharing your Codes, with any person;
• being vigilant against phishing attempts, social engineering, and fraudulent communications;
• immediately notifying Cronos if you suspect any unauthorised access to your Account; and
• logging out of your Account when not in use, particularly on shared or public devices.

12.3 No Recovery

CRONOS DOES NOT STORE YOUR PRIVATE KEYS OR CODES. IF YOU LOSE ACCESS TO YOUR CODES, YOU WILL PERMANENTLY AND IRREVERSIBLY LOSE ACCESS TO YOUR DIGITAL ASSETS. CRONOS CANNOT ASSIST WITH THE RETRIEVAL OF LOST ACCOUNT DETAILS OR PRIVATE KEYS, AND CANNOT PROVIDE REPLACEMENT PRIVATE KEYS OR ACCESS TO YOUR CODES.

You acknowledge and accept that the failure to keep your Account secure, including the failure to safeguard your private keys, may result in the permanent and irreversible loss of access to your Account and any Digital Assets associated therewith.

12.4 Unauthorised Access

Cronos shall not be liable for any loss or damage arising from the unauthorised use of your Account, Codes, or private keys, whether or not you have notified us of such unauthorised use. You are fully responsible for all activities conducted through your Account, regardless of whether such activities are authorised by you.